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Beauty & Spa Management Diploma

 

INTERNATIONAL AND NATIONAL SPA TRENDS AND TECHNOLOGY

  • Beauty and Spa Terminology
  • Origin of Beauty Salon and Spa (History)
  • Hydrotherapy
  • The Four Cornerstones
  •  Latest Technologies
  •  Beauty, Spa and Wellness Industry
  • Latest Research
  • Beauty Salon and Spa Trends

 

OPERATIONAL MANAGEMENT

  • Time Management
  • Analysing and Optimising Daily Bookings
  • Treatment Menu and Recipes
  •  Beauty Salon and Spa Environmental Awareness
  • Water Management
  •  Beauty Salon and Spa Daily Routine Hygiene
  • The Importance of Front Office/Reception
  • Mystery Guest Reports
  • Types of Client Feedback
  •  Occupational Health and Safety

 

LEADERSHIP

  • Dealing with Staff
  •  Team and Leadership Values
  •  Team Building
  • Delegation
  •  Priority Management
  • Setting Goals
  • Listening Skills
  • Dealing with Complaints
  • Conducting Meetings
  • Understanding Expectations
  •  Duty Roster Management

 

CONTINUED PROFESSIONAL DEVELOPMENT

  • Internal and External Training
  •  Training Plan

 

STOCK CONTROL

  •  Value of Strict Control Measures
  • Distributor/Product
  •  House Support and Advice
  • Stock Counting
  • Stock Take Timing
  • Managing your Stock Room
  • Stock Control in the Treatment Room
  • Retail Stock
  •  Professional Stock
  • Controlling Theft and Cross-Checking

 

MARKETING AND CUSTOMER RELATIONS

  •  Establishing Customer Relationships/Service
  • Advertising Mediums/Social Media
  • Market Research and Analysis
  •  Business Success versus Failure
  •  Market Trends
  • Branding
  • Retail and Sales Techniques

 

 HUMAN RESOURCES

  • Terminology and Job Descriptions
  •  Laws, Rules, and Regulations
  • Recruitment – Screening, and Selection
  • Methods of Interviewing
  • Employment Process and Induction Exit Interviews
  •  Performance Appraisals

 

FINANCE

  • Daily Financial
  • Responsibilities
  •  Petty Cash
  • Target Management and Incentive

 

BUSINESS PLAN

  • Planning and Starting the Business Plan
  • The Key to Business Success
  • The Business Plan