INTRODUCTION
- Introduction to Beauty & Spa Management 1 hour
International and National Beauty and Spa Trends and Technology
- Beauty and Spa Terminology
- Origin of Beauty Salon and Spa (History)
- Hydrotherapy
- The Four Cornerstones
- Latest Technologies
- Beauty, Spa and Wellness Industry
- Latest Research 4 hours
- Beauty Salon and Spa Trends
Operational Management
- Time Management
- Analysing and Optimising Daily Bookings
- Treatment Menu and Recipes
- Beauty Salon and Spa Environmental Awareness
- Water Management
- Beauty Salon and Spa Daily Routine
- Hygiene
- The Importance of Front Office/Reception
- Mystery Guest Reports
- Types of Client Feedback
- Occupational Health and Safety
Leadership
- Dealing with Staff
- Team and Leadership Values
- Team Building
- Delegation
- Priority Management
- Setting Goals
- Listening Skills
- Dealing with Complaints
- Conducting Meetings
- Understanding Expectations
- Duty Roster Management
Continued Professional Development
- Internal and External Training
- Training Plan
Stock Control
- Value of Strict Control Measures
- Distributor/Product House Support and Advice
- Stock Counting
- Stock Take Timing
- Managing your Stock Room
- Stock Control in the Treatment Room
- Retail Stock
- Professional Stock
- Controlling Theft and Cross-Checking
Marketing and Customer Relations
- Establishing Customer Relationships/Service
- Advertising Mediums/Social Media
- Market Research and Analysis
- Business Success versus Failure
- Market Trends
- Branding
- Retail and Sales Techniques
Human Resources
- Terminology and Job Descriptions
- Laws, Rules and Regulations
- Recruitment – Screening and Selection
- Methods of Interviewing
- Employment Process and Induction
- Exit Interviews
- Performance Appraisals
Finance
- Daily Financial Responsibilities
- Petty Cash
- Target Management and Incentive
Business Plan
- Planning and Starting the Business Plan
- The Key to Business Success
- The Business Plan
Examination
- The examination for the Beauty & Spa Management Diploma consists of individual assessment.
Theory Examination
- The theory examination consists of 100 Multiple Choice Questions (MCQ).
Practical Examination
- A Power Point Presentation of a section chosen by the candidate of their business plan together with the complete business plan will be assessed.